Slaughterbeck Floors

I had used Slaughterbeck Floors 3 times since 1990, so I knew the quality of their work and I trust them completely.
After a full home remodel, completed in November 2023, I noticed that the company hired by my contractor to refinish my 80 year old oak floors did an awful job, almost ruining the wood. There were ripples on the floors throughout the house, sanding circle scuffs at the doorways, and holes and flaws pretty much everywhere that had not been filled. In addition, there were gouges in the kitchen area where the workers had dragged appliances into place. It was a mess.
I called Slaughterbeck and Paul came out to access the issues and agreed to take on this very challenging "fix" job. He put one of his best guys on the job which I appreciated so much.
Dominic was AMAZING! He turned a really bad situation into a beautiful floor. His expertise was evident in every aspect of his approach. From educating me about the issues he saw, proposing solutions to fix the issues, and communicating with me through the entire process. The result was incredible. I am so happy with the result and with the experience I've had with Slaughterbeck every step of the way. Fantastic customer service, knowledgeable and talented staff, and craftsmen who really care about getting it right.
Thank you to the entire company for helping me with a really difficult issue.
Marie.

I was thrilled to work with Slaughterbeck Floors! They were a subcontractor for a remodel, and they stood out as one of the best subs working on our house. Paul was easy to work with and they accommodated our schedule working weekends and a holiday to do work when we were away. Dust control was managed well, and they did a fantastic job matching the floors (stain and material) from an existing hallway and our entry into a new addition. Highly recommend!

We had a great visit from the representative on the work they could do.

Then it went downhill.

We asked for 3 references, measurements of the floors they'd refinish (so we could see how much per sq ft), type of materials, and to clarify the timing contract, which they requested 50% downpayment.

For the help of ALL consumers, here is the LAW on contracts:
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=7159.5.&lawCode=BPC

A contractor cannot ask for "50% down" before beginning work. CSLB dictates that as well. Here, educate ourselves: https://www.cslb.ca.gov/resources/guidesandpublications/wyskpamphlet.pdf

Their manager wrote to us (taken word for word from email) : "As for the CSLB, I am aware of their rules. We can ask for anything we want, you can request to stay with their required 10% or $1000, whichever is less." and "If you call 20 retail stores, they will all say the same thing. I will sometimes negotiate, but most people don't see half down and half upon completion as a barrier. "

They may have amazing teams on the ground doing the work, but the back-office and administrative team is breaking the law.

Yes, we filed a formal complaint. WHY can't they just follow the RULES?

This law is for ALL CONTRACTORS, not just "commercial" or "residential". And yes, flooring restoration is construction, that's why CSLB exists, and this company has a LICENSE. They must follow ALL the rules, not cherry-pick ones and gouge potential clients for what they feel like.

Replaced the carpet in our living room with hardwood. Paul is extremely knowledgeable and was very patient in answering all of our questions and concerns. Everyone at Slaughterbeck, from the receptionist to the installers, is extremely kind and professional. Mike and Mason did an amazing job installing the flooring and made sure we were informed during the process. Had an amazing experience working with them and will continue to work with them for any future projects!

It is not about when the project goes to plan but about when it doesn't. Going in, we knew there were a few unknowns with our new home's existing flooring situation. And we found them when Paul's crew came out to take up our floors. Most of the floors were glued down super-tight to our concrete slab. What was expected to be a 1-2 day pull-up ended up needing 5 days and machines to help get the floor up. Even after the planks were all up, there was a whole patchwork of glue residue that needed to be cleaned up off the concrete as well. I am grateful to Paul and his hard-working crew who had the patience and dedication to stick with the job.

Paul was also great at communicating and answering questions before and during this time. While he would not always respond to text messages, any time I called him, he would be available shortly. Even after hours.

Now the new floors look beautiful, and I have confidence that if issues do arise, Paul will be there to help us through it.

Within a month after I had our oak floors refinished, our dog and cat both had accidents which left bad stains. One contractor came out and did not do a good job and subsequently wanted to replace the effected slats at a huge cost. Instead our Contractor suggested Slaughterbeck. Paul was out the next day to look at the situation and provided a very reasonable bid to refinish the areas involved. In short, my floor looks beautiful!! You'd never know we had pets!! Paul's team was great - punctual, hard working, put up temporary sheeting to block off the room from pets and kids, and they were dedicated to making the floor like new again!! I'm SO happy with how my floor turned out and highly recommend Slaughterbeck!!!

Paul is honest and doesn't Over promise! He is very detailed about possible expectations. There were no surprises. Miguel and Javier did a miraculous job of saving my original 1926 birch flooring even after it was cleared of asbestos.

What a huge letdown.

My daughter and I popped into Slaughterbeck Floors today around 11am to look at their laminate flooring. A male worker was nice enough to greet us when we entered and when I told him I was looking at laminate that was waterproof and held up well, he directed us upstairs to look at samples. He mentioned that a sales person would be with us shortly.

A female worker did check in on us after about 5 mintues (she was helping another customer) and I told her what I was looking for, laminate that looked like hardwood and was waterproof and held up to scratches since I have dogs (2 Beagles). She told us that laminate wasn't a good choice since the outler layer is plastic. I've been told differently, that laminate has come a long way in the past few years. I inquired as to whether the samples they had in the showroom were waterproof and held up to scratches. The sales person just said she didn't know. She also didn't know the prices and just mentioned she would have to "look into it".

Frankly, I'm confused. On the Slaughterbeck website it states the following about laminate (supposedly that they provide):

"The top layer is a protective wear layer with a transparent finish that is resistant against scratches, staining, and fading."

Yet the salesperson had no laminate samples to show us that fit this claim. (Ironically, the person at Home Depot I spoke to a few weeks back seemed a lot more knowledgable about laminate flooring and flooring in general.)

It may be that this flooring company is best suited for installing anything "other" than laminate, for instance hardwood, engineered hardwood or luxury vinyl. (The sales lady kept recommending the luxury tile (which by the way, is a lot more costly.)

I really wanted to work with this store since they are in Campbell and to support local business, however their salesperson just didn't instill a lot of confidence in me based on our interaction. I even wanted to see about getting a quote for getting my living room floor done.

FYI, I eventually ended up going with Bass Family Flooring in Los Gatos (see my review). They are not only more experienced and super quick install and ordering of product, but they have a better selection AND, most importantly, very reasonably priced.

Paul is a class act and exactly the type of person I like to do business with. He's honest, hard working, transparent, reliable and takes the time to ensure a great experience. We have worked with Paul on multiple flooring projects over the past ten years and we keep coming back to him. His prices may not be the lowest, but with Paul you know that you're getting a high quality product, on time, to spec, without any stress.

Note that Paul recently took over this business, but we have worked with him across multiple companies.

Highly recommend.

We did not hesitate to call Slaughterbeck for hardwood floor installation after our first experience 5 years ago. Our job also involved refinishing the wood on our staircase and a small trim match on the threshold of our front doorway. Every step of the experience was handled thoughtfully and professionally, from the estimate to the installation. We happened to begin our project just as Paul was taking the reins from Joan and their transition was seamless. The crew led by Jose was detail-oriented, cleaned up beautifully each day, and communicated with us every step of the way. The Slaughterbeck team is committed to a quality experience and it shows. We would not hesitate to call them for any future flooring jobs and recommend them without hesitation!