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Stephen Perrera, Owner Of Top Floor Installation Co. and native Tucsonan since 1955 has been in the flooring trade for over thirty-two years. He is licensed, bonded and an insured state of Arizona Flooring Contractor and detailed troubleshooter who performs moisture testing and floor failure analysis, installing a variety of floor coverings. Top Floor Installation



4/17/2012
10:03:32 AM 
Have a Contract and Get it Signed

About a year ago I did a laminate job for a nice lady, a senior citizen if you will. So the other day I get a call from her stating she had a leak coming from somewhere and her kitchen is flooded with water.

Here is how it went down. Got a call in the morning, customer says water is squishing out of the seams in the laminate and the floor is curling. I go demo it because the water got higher than the protected laminate edge at the dishwasher and cabinet perimeter and the floor is totally cupped. It turned out the waterline to the refrigerator got pinched by a cabinet drawer. Perhaps you read my article on how to install a laminate floor in wet areas. Well this proves the point you cannot always protect from a flood if not noticed quickly enough.

Basically I form a tub around the perimeter of the floor. This should make the water run out onto the floor so it can be noticed quicker, lessening the damage. Well, it was all the way across the room underneath when I got there even though she turned off the water. We think it started sometime during the night.

Long story short, she calls me back after re-ordering the laminate from a box store and we agreed on a time and price for installation. Her friends told her to call a mold guy because of potential problems. Mold guy of course says she has mold. No mention of elevated spore levels in the air from sampling. I mean heck, there is mold in the air outside in the desert, mold even on stucco surfaces of buildings.

Now he also tells her they might have to remove the cabinets as in demo and replace. Huh? I've seen site finished wood floors dried out with air injection. Really all you have to do is pull the toe-kick, dry it, spray mold killer and replace the toe kick.

To make matters worse the mold guy says he must pull up the vinyl floor because "There is moisture under it." Moisture in a slab? No, really? The vinyl has cutback adhesive under it. I wonder how he detected moisture under the glued down vinyl. It was fine when I left. Hmmmm, more money for the Mold guy?

Worst of all, he told the lady I should have taken up the vinyl prior to installing the laminate floor! Additionally he says he must do the installation of the laminate himself because I didn't install it correctly and that it will be all paid for by the insurance company. All outright lies. My client is so conned she would not even look at the installation requirements in the left over boxes which of course state you can indeed go over resilient floors. I even use a vapor retarder over vinyl floors.

Turns out I really got the shaft by the water damage/mold restoration vendor. Now my customer says she believes she is not being taken and signed his contract. She then denies we had a verbal contract to install. Wow, this has never happened to me in 35 years of installing. I guess I am going to have to have people sign a contract from now on.

The moral to this story is two fold. Do not trust a mold remediation company and always have your client sign off on a contract.




Edited by Admin 4/18/2012
7:21:38 AM

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8:20:20 AM

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